Retail delivery area
We dispatch from the United States and offer standard retail delivery to the contiguous 48 states and Washington, D.C. Individual plant or destination restrictions may apply. For other destinations, submit a wholesale inquiry; an inquiry does not mean shipment is available or approved.
Shipping schedules
Bare-root peonies ship in September and October of the fulfilment year stated at purchase. Potted plant timing is shown on the listing or confirmed before order acceptance. Fresh cut flowers are offered from February through August, subject to availability and the confirmed delivery window.
Dispatch timing and transit time are different. If we cannot dispatch within the promised window, we will notify you and offer the choice of agreeing to revised timing or cancelling the affected unshipped order for the applicable full refund. Our customer-requested cancellation charges do not apply to that remedy.
Charges and combined orders
Review shipping charges and applicable taxes before payment. Products with different delivery requirements may need separate shipments; any additional charge must be disclosed and agreed before fulfilment. We do not assume that plants and cut flowers can travel together.
Appointment-only pickup
Pickup is available by prior arrangement for qualifying orders of at least 30 bare-root peonies with a product subtotal greater than $1,500 after discounts and before taxes or shipping. Both requirements must be met. Potted plants may be collected only together with a qualifying bare-root order.
Please contact us to confirm eligibility and an appointment before selecting pickup. Collection details are provided privately after confirmation; do not visit without an appointment.
Arrival and delays
Open the parcel promptly and compare quantities and labels with your order. Follow the instructions for the product received. If there is visible damage, a missing item or an incorrect delivery, report it within 24 hours with photographs.
Contact us if tracking appears stalled or a parcel is missing. We will investigate with the carrier and explain the next steps. Do not return plants or flowers before receiving handling instructions from us.